The age of the teleworker has arrived
Why have things changed now? Ever since I can remember the paperless office has been the mantra of every new…Read more
The world in the palm of your hand
My commute to work each morning via public transport takes about an hour. Around 85% of my fellow commuters are…Read more
Always answer your phone
Whether a personal or a business phone call, it is frustrating when you try to get hold of someone and…Read more
Top 10 call center trends
Call centres face the challenge of living up to rising customer service expectations, without blowing their budget. Companies that embrace emerging…Read more
The customer is king
It is often said that the customer is always right…. But are they? Bridging the gap between the real issue…Read more
The future of the Internet of things
The Internet of Things is poised to change the world and the way we live. It is akin to where…Read more
Has Google got it wrong with Project FI?
Google’s recent announcement of invitations to use their beta trial of Project Fi looks a lot like the limited exposure…Read more
Are we the next Uber or AIRBNB?
A telco company without the telco network Uber is the world’s largest taxi company but does not own a vehicle. Hilton took…Read more